BLOGAM

Service Touch! In the bull run of consumerism and business proliferations, India has seen a huge leap forward in improving its outreach to every nook and corner of the country and the globe. Inter alia, the services industry has masqueraded to help consumers but never bothered to master the art of the industry. A small but, nonetheless insignificant, experience shared by a friend was an eye opener to the coolie class services that we are subscribed to. Tour operators book in volume that helps them get heaps of discounts in bulk that are never passed on to the customers. But these operators never think about the comfort of the customers even after profiting hugely from the transactions committed. It was one such trips that a friend too with his wife and kids to Singapore from Mumbai. After crossing the multiple check barriers installed on the Indian side, they were amazed by the seamless flow of checks on the Singaporean side. As they took a cab to their hotel, the wif