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Hills Ahoy! It was 12 th April 2014 and, I filled up the tank of my Palio MJD from the COCO where I religiously ensure to get the purest fuel in the city, checked all oil levels and tyre pressures. The next day, we'd get up too early to set off for Siliguri. Though the distance is a mere 585 kilometres, the cratered National Highway (NH) 34 is an endurance for both the vehicle and the driver. Google maps says, one can reach in 10 hours and 44 minutes. I have been through this road in 2010 and the experience wasn't that good. Perhaps Google has to take into account the moon craters on this NH. I was excited by the fact that it would be first drive to the hills. Everyone else were dead scared but Darjeeling, Pelling and Gangtok in their minds mooted their spirits. For me, this was a precursor and learning trip before I drive up my Palio to Leh. The alarm rang at exactly 3:30AM for my wife Tamali to pack up some snacks for my ever hungry son Kajo. Everyone calls him K

You do not need to thank us for doing our job – Marzin R Shroff In the Service Sector, that one should be too obliged to serve, doesn't stand as a conscription in this country. Rather, the already chastised customers are treated in a manner that makes no sense of justification of God's ways to man or man's ways to ease the pain of others! Customers are perhaps treated like dogs. Once the comfort levels are created, the sales volumes increased, they are then shunned like stray dogs who become demanding and more. Riddled with high prices of each and every commodity is a shortchanged and gullible consumer who pays more than the most probable price of a commodity. Integrated with it is the escalated cost of warranties and service. In many a sector, the customer is an object of ridicule – a bitter pill to swallow in absence of quick redressal of grievances. Moreover, bitter pills are more difficult to swallow where there exist no choice. A spate of events re